Our client wanted a significant improvement in performance of their largest global account, employing some 2,500 staff. They asked us to help develop their new Target Operating Model (TOM), identify the skills and behaviours required for growth and assess their capability and potential. We provided data led insight to pinpoint where to develop the team to achieve the highest uplift in performance.

• A growth capability framework defining future skills and behaviours
• Comprehensive assessment of every individual and overall function
• Leader and team development programme
• 1:1 executive and performance coaching

• A deep understanding of the specific actions to improve performance and engagement
• Predictive insights identified future success factors and business imperatives
• Supported pivot to virtual client delivery in COVID pandemic for critical technology programme
• 2020/21 performance target exceeded